Reflex Service Beta

Factory Customer Service order (EN)

Please enter your contact details:

Please fill in the following details and send the completed form to our service department. We will process your order straight away and forward it to the relevant customer service technician. We will get in touch with you as the local contact soon to arrange an appointment. Incorrectly filled in orders cannot be carried out.

Country

Customer number

Please give us the full name of your company (including legal form suffix)

Client*

Legal form

Company

Private individual

Address*

Contact*

Telephone

Mobile

Email*

Have you filled in all the required fields?

Go to step 2>

The fields marked with an asterisk (*) are required and must be filled in.

Please enter your invoice details:

A customer purchase order or commission no. can be entered here.

Reference number

VAT no.

Invoice to

Different invoice address

The client remains the contractual partner.
The client gives their assurance that the invoice recipient has confirmed to them that they will pay the invoice.

Invoice recipient

Address

Invoice by

post

Confirmation of invoice by email

You hereby confirm that your company agrees to receiving the e-invoice at the email address entered above or a different email address for invoices.

Email address for invoices*

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Go to step 3>

Please tell us the location of the system:

Type of building*

Description / name*

Address*

Contact*

Telephone*

You can enter additional information about the service location here.

Additional information

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Go to step 4>

Important information about the installed system:

Product type*

Controller

If the products relevant tot he costumer service order are not listed under product type, you can list your Reflex products here.

Other Reflex-Product

Vessel type/volume

Year of manufacture

If you require a quotation for a new product, please contact our colleagues in the field sales team.

Type plate no.

Vessel no.

You can attach additional information below. This might be photos showing the damage or a type plate.

Type plate / photos of the system

Treated system water

Yes

If yes, please select

Glycol

Softened

Completely desalinated

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Go to step 5>

Please note our terms and conditions and let’s get started:

Reason for customer service order*

Please send us all the necessary documents now. Otherwise, the documents cannot be taken into consideration when the order is entered.

You can provide documents such as your own exemption certificate here.

Other documents

Right to cancel
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You have the right to cancel this contract within 14 days without stating your reasons.

The cooling-off period is 14 days from the date the contract is concluded.

In order to exercise your right to cancel, you must inform us ([Insert your name, address, telephone number and email address.]) by means of a clear declaration (e.g. a letter sent by post or an email) of your decision to cancel this contract. You can use the attached cancellation form template to do this, although this is not mandatory.

In order to meet the cooling-off period deadline, it is sufficient if you send the notification that you are exercising your right to cancel before the cooling-off period expires.

Consequences of cancellation
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If you cancel this contract, we must refund all of the payments, which we have received from you, including the delivery costs (with the exception of any additional costs arising if you selected a different type of delivery than the cheapest standard delivery offered by us), without delay and within 14 days of our receipt of the notification of your cancellation of this contract at the latest. We will use the same method of payment for this refund that you used for the original transaction, unless otherwise expressly agreed with you; you will not be charged any fees whatsoever for this refund.

I waive my consumer’s right to cancel.

I/we agree and expressly request that you begin to carry out the service we have ordered before the end of the cooling-off period. I am aware that I will lose my right to cancel when you have fully completed the order.

I have noted my right to cancel.

Please note that we will carry out the customer service in accordance with our known
terms and conditions of customer service, as amended, unless it is under warranty.
The invoice will only be issued to the customer of the customer service call,
unless we have been informed of a different invoice address. A decision as to whether there is a
warranty claim can only be made by the customer service managers.
An invoice will also be issued if any notice of defects has been proven to be unjustified.

Service guidelines

Please note our current service guidelines:

Read the service guidelines (abridged version)

The repair should still be carried out if the notice of defects proves to be unjustified.
If the repair is not required, the travel and inspection costs incurred will be charged.

Privacy statement*
I agree with the privacy policy. You can find our privacy policy here.

General Terms and Conditions*
I agree with the T&Cs (in particular Section 15). You can find our T&Cs here.

Spam protection*
Please enter the answer to the following sum here.
Example: 13 + 6. The answer 19 is entered in the Captcha field.

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