Please fill in the following details and send the completed form to our service department. We will process your order straight away and forward it to the relevant customer service technician. We will get in touch with you as the local contact soon to arrange an appointment. Incorrectly filled in orders cannot be carried out.
A customer purchase order or commission no. can be entered here.
Different invoice address
The client remains the contractual partner. The client gives their assurance that the invoice recipient has confirmed to them that they will pay the invoice.
You can enter additional information about the service location here.
If the products relevant to the costumer service order are not listed under product type, you can list your Reflex products here.
If you require a quotation for a new product, please contact our colleagues in the field sales team.
You can attach additional information below. This might be photos showing the damage or a type plate.
Please send us all the necessary documents now. Otherwise, the documents cannot be taken into consideration when the order is entered.
You can provide documents such as your own exemption certificate here.
Please note that we will carry out the customer service in accordance with our known terms and conditions of customer service, as amended, unless it is under warranty. The invoice will only be issued to the customer of the customer service call, unless we have been informed of a different invoice address. A decision as to whether there is a warranty claim can only be made by the customer service managers. An invoice will also be issued if any notice of defects has been proven to be unjustified.
Service guidelines
Please note our current service guidelines: